This Privacy Policy explains what information we collect, why we collect it, and how it's used. Bespoke Melody Studio is a trading name of [INSERT FULL LEGAL NAME]. The data controller for this site is the sole trader behind that trading name.

What we collect

Your name, email address, optional phone number, the answers you give in your song brief, any files you choose to upload as inspiration, and payment confirmation details from our payment provider (we never see your full card details).

Why we collect it

We use these details solely to create and deliver your personalised song, to send order and status communications, to respond to questions, and to keep records required by UK tax and consumer law.

Lawful basis

We process your information to perform the contract you enter into when you place an order, to meet our legal obligations (such as record-keeping), and where you have given consent (for example, optional uploads).

Service providers we use

We use trusted providers to run this site and process orders, including our hosting platform, our database/backend provider, our payment processor (Stripe) and our email delivery provider. They only process your data on our instructions.

Uploaded files

Files you upload are used only as inspiration for your song. They are stored securely and are not shared publicly.

Sharing

We do not sell or share your information with third parties for marketing.

Retention

We keep order records and related communications for as long as needed to fulfil your order, handle any revision or support request, and meet UK record-keeping obligations.

Your rights

You have the right to access, correct or request deletion of your personal data, and to complain to the UK Information Commissioner's Office (ICO). To exercise any of these rights, contact us at hello@bespokemelody.com.